This weeks team building exercise has a very special place in my heart because it helps you tie in customer service. If a business wants to be successful it needs to help their teams become successful with customers. In today's world where everyone wants it bigger, faster and better; our customers have access to a virtual 31 flavors of providing customer reviews and feedback. You cant move two clicks without seeing a customer review. Smart companies will make time to focus on how their employees are performing in customer relations and will invest in the learning and support their teams need to succeed. This weeks exercise, emphasizes the need for our teams to explain themselves when communicating with customers. Our customers need to know the how, who, what, why , when and where. We are the experts in our fields and we know why we are asking "the questions" but our customers do not. It is an easy skill to forget as we are all weighed down with more work and more deadlines, but a simple reminder of how uncomfortable a poor exchange between a company representative and a customer can be when things are not explained may be all your teams needs to jump start their engines. Please enjoy this weeks team builder!
Are you talking to me?
Purpose: Demonstrate the importance of explaining the who, when, where, why and what of a process when working with a customer. This exercise also builds team awareness of how they can support their team in customer service interactions.
The key component the participants should take away from this exercise is the importance of explaining your actions with a customer. When a customer is well informed they are more likely to respond positively because they understand the reasons for your actions or questions. It is also a great way to build trust in the customer relationship and that goes a long way when looking to strengthen the likelihood of return business.
I am so excited about the One Minute Obstacle Course! This is a challenge I would love to participate in. This is just the right kind of silly fun to facilitate real team learning! Ready-Set-Go!
The One Minute Obstacle Course
Purpose: Develops a team’s ability to rely on each other, without outside resources, to succeed and or complete a challenge. This is a great challenge to bolster trust, communication, problem solving and listening skills and simulate working under pressure or deadlines
Conclusion / Debrief
To conclude the activity. Announce the winners and if you chose, have a metal ceremony like the Olympics! Stores such as Party City have these metals and small award statues for purchase at a very economical price. After the awards are given out, ask the teams a few questions to help them cement what they learned from the activity.
Typical courses involve obstacles the participants must climb over, crawl under, balance, hang, jump, etc. Puddles of muddy water, ropes/nets, and "no touch" restrictions are often used to make the course more difficult. Items you can use in an Obstacle Course
6.Stackle Blocks or cups
8.Laundry Baskets from the dollar store
10.Small orange cones
11.Spoons and hard boiled eggs
12.A kids golf set
13.Trash Can Basketball
14.Sand or Water Pails – to carry or fill another object
17.Toilet Paper Toss
18.Nerf Dart Board
19.Pool Floats (big funny ones to make someone wear to increase difficulty)
Are you looking for a super quick and super easy way to do some team building that wont feel like forced fun? This activity is the answer to your team building dreams! Well not really, but it's close. This activity is made for the long hall. Its something you can use all year long and actually allow team members to engage in at their own pace...no more "Forced Fun"! Best of all, this is a great activity for REMOTE teams. It encourages engagement and can help build relationships without the need to set aside time for a meeting or separate activity. It's a break room, roll at your own pace activity!
Prompt and Circumstance - is a journal activity. You start the journal with a prompt and let everyone contribute. Each week you add a new prompt and perhaps even let your team members add a prompt. As the weeks go by, your team will open up and hopefully share some laughs. You can even try photo prompts for a "Caption This" or a What's the story"
Check out the attachment below for instructions.
Get outside and go on a Bear Hunt with your Team!!!
This activity is so much fun and it gets you and your team physically "out of the box". This is a great energizer and can help improve their interpersonal skills and reliability of the team members. Give this a try on a Good Weather Day and you and your team will thoroughly enjoy!
Use: Ice Breaker, Afternoon Energizer, Team communication, Team Reliability
Purpose: This is an outdoor exercise that can be used as an energizer or as a tool to improve team communications and influence teams to begin relying on each other rather than the leader for support and direction.
This quick and fun exercise will be the ultimate refresher on a good day. There is no need to officially debrief the group. But make note of any observations you have about how well they worked together when they needed a lifeline. Ask a few questions to guage how much interaction the teams had with each other. Praise when needed and offer positive redirection or ask for suggestions from the team for how they could improve the next time they play.