Customer Service We are all in the People Business! Not all people can be taught how to provide outstanding Customer Service. It all begins in hiring the right people who have a genuine desire and ability to help others. Our programs are engaging and go beyond a boring classroom. We have courses that take your team members out into the real world to experience, assess, evaluate, action plan and APPLY the skills they learn.
Whether you need assistance in creating hiring practices to help support your customer service goals, a customized training for your new hires, a refresher course for your tenured employees or a Back on Track course for those who are struggling; We can help!
Human Resource Consulting We offer customized Human Resource services to assist you with all of your HR and Employee needs. These services include:
Interview Assistance / Resume Evaluation
Coaching on Interview Basics and Advanced Skills for Managers
Creating On-Boarding and New Hire programs
Performance Review processes
Hire Us: Options We provide an array of options to work with us and to take advantage of all of our Professional Learning programs
Hire us to education or consulting on a class by class basis
Hire us to collaborate with you to create a custom program for your company. Then train key team members on the maintenance and delivery of the training programs to enable your team to own the internal process moving forward.
Hire us as a consultant to assist you in evaluating current programs and processes and create an action plan with training tools and HR strategies and practices.
Hire us as your full-time training department. That's right..we will partner with you to provide all of your employee development and training. We will build a custom program for your team and own the delivery, reporting and results!